Contact Us

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460 West 24th Street
New York, New York 10011
USA

(929) 292-2942

RETURNS

Returns & Exchanges

RETURNS

If for any reason you are not happy with your purchase, you may return regular priced items for a full refund provided it is sent back within 10 days of receipt. All sale items are final and cannot be returned. Please note that items damaged through normal wear and tear are not eligible for return or exchange. Any items determined to have been worn will not be accepted for return as well.

Please follow the instruction on the return/exchange form included in your package. Include your invoice with your return/exchange as well as your order# on the outside of the package.

Once we have received your package, your refund will be processed within 10 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

RETURN SHIPPING

A return shipping label has been included in your original shipment. Please pack the return shipment using all original packaging materials and secure the return label to the top of the box. Then, bring the return package to your local Fed-Ex pick up location. If you have lost the return label or require further assistance, please contact info@rafe.com

If for any reason you wish to exchange an item or return it for a refund, you can start a return by clicking on the "New Return or Exchange" link next to the order with the items you would like to return below.

REFUNDS

We will send you an email once your return has been received to let you know whether or not your return has been accepted. If your return is approved, then your refund will be processed within 10 business days, and a credit will applied to your credit card or original method of payment. Note that it may take several weeks for the credit to appear on your credit card statement. Any questions regarding the status of your refund should first be addressed to your credit card company. If your return is not accepted, we will notify you via email with our explanation, and we will return the merchandise to you.

EXCHANGES

We only replace items that are received defective or damaged.  If you need to make an exchange, send us an email at info@rafe.com

REPAIRS

Damaged bags can be sent back to RAFE NEW YORK and we will provide an estimate of any associated cost within 3 weeks of receiving the product. Any unapproved estimates will be sent back to the customer. All approved or no cost repairs will be returned to the customer in 6 weeks or less. If you would like to request a repair, please email info@rafe.com