Returns & Exchanges

RETURNS

If for any reason you are not happy with your purchase, you may return regular priced items for a full refund provided it is sent back within 14 days of receipt. All sale items are final and cannot be returned. Please note that items damaged through normal wear and tear are not eligible for return or exchange. Any items determined to have been worn will not be accepted for return as well.

Please follow the instruction on the return/exchange form included in your package. You will be responsible for paying for your own shipping costs for returning your item. Include your invoice with your return/exchange as well as your order# on the outside of the package. All returned handbags must be securely placed within original wrapping and include all accessories. Please pack your return in protective packaging for shipment

Once we have received your package, your refund will be processed within 10 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

• A one-time $20 restocking fee will be deducted from all returns. 

• Please note returns must be postmarked at a UPS facility within 7 days of receipt of your return authorization email. All returns postmarked after 7 days are subject to a late return fee of up to $20 per item deducted from the total refund amount.

IMPORTANT COVID-19 UPDATES

Please kindly note that our on-site returns team is experiencing delays in return and refund processing due to safety measures put in place to keep our customers and staff safe. This includes 48 hour sanitation periods for return packages and limited staffing/hours to prevent the spread of COVID-19. Refunds may take up to 2 weeks for processing from the date the return is received. We thank you in advance for your patience and apologize for any inconvenience this may cause.

We're more than happy to provide updates on the status of your return via email at info@rafe.com

RETURN SHIPPING

Please pack the return shipment using all original packaging materials and secure the return label to the top of the box. Then, bring the return package to your local UPS pick up location.

If for any reason you wish to exchange an item or return it for a refund, you can start a return by clicking on the "New Return or Exchange" link next to the order with the items you would like to return below.

REFUNDS

We will send you an email once your return has been received to let you know whether or not your return has been accepted. If your return is approved, then your refund will be processed within 10 business days, and a credit will applied to your credit card or original method of payment. Note that it may take several weeks for the credit to appear on your credit card statement. Any questions regarding the status of your refund should first be addressed to your credit card company. If your return is not accepted, we will notify you via email with our explanation, and we will return the merchandise to you. Please note : Original shipping charges are non-refundable.

EXCHANGES

We only replace items that are received defective or damaged upon receipt.  If you need to make an exchange, send us an email at info@rafe.com

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.

REPAIRS

Please email photos of the damages on your bag to info@rafe.com. We do not offer repairs but can recommend companies that may be able to fix your bag. If repairing your bag is not possible we can assess next steps on a case by case basis.